We are delighted to announce that Improving Yacht Crew Retention, the 3rd Annual Conference, returns to Nice, France, on Thursday, 7th March, 2024.
Since its successful launch in 2022, this international conference has brought together an international audience to address one of the industry`s most pressing questions – how can superyachts retain their crew?
Captains, Senior Crew, Yacht Managers, Associations, Crew Managers and Agencies, Crew Training companies, Superyacht lawyers, Crew Pension Providers, Tax Specialists will gather in the south of France – itself a yachting and crew hub – to tackle some of the thorny issues that impact yacht crew retention.
With its emphasis on establishing best practice, Improving Yacht Crew Retention features interactive panels and case-studies moderated by an impressive line-up of thought-leaders. Topics to be discussed include:
* Why do crew stay? Why do they leave?
* The latest developments in crew benefits
* Career paths as an essential component of crew retention
* What role can crew themselves play in retention rates?
* What – if anything – can the shipping, airline, cruise and yachting industries learn from each other re: crew retention?
* Tackling on board bullying, harassment, and discrimination
What`s more, Improving Yacht Crew Retention offers the perfect platform for networking with superyacht professionals who share a passion for recruiting, training, incentivizing – and retaining – the best crew.
Numerous superyacht captains who attended Improving Yacht Crew Retention in 2023 were joined by representatives from leading organisations such as:
*Edmiston *Fraser Yachts *Camper & Nicholsons *Hill Robinson *Imperial Yachts *YPI *Y.CO *Bluewater *PYA *West Nautical *MHG Insurance *Nautilus International *Viking Maritime Group *Nautilus International *Crew Network *Luxury Hospitality Management * Pantaenius *Zedra *Dominion Crew Solutions *Dohle Yachts *WYCC Insurance *Richemont Delviso *PG Legal *Bargate Murray *Steam Avocats *iSWAN *Voyonic Crew and many more.
For further information on speaking or sponsorship opportunities email email@example.com
Session One: Welcome to the Conference 09.00
Conference organizer`s opening remarks
Lorna Titley, Director, Quaynote Communciations
Conference Chairman`s introduction to the conference
Designing a benefits portfolio aimed at optimized crew retention
*What does the data tell us about why crew leave – or stay?*How the crew-centric approach works
*The benefits of VR training, crew welfare allowances, etc
*Sharing ideas and setting the gold standard
Panel: Why do crew stay? Why do they leave?
*What are the main reasons for crew deciding to leave – or stay?
*The role of salary, benefits, rotation, work environment, leadership, professional development in crew retention
*The importance of training, mentoring and mental health support
*Do senior crew stay or leave for different reasons to junior crew?
Moderated by Karen Passman, Founder and Owner, Impact Crew
Panellists to include:
Tim Clarke, Director & Captain Consultant, Quay Crew
Nicola Morgan, Director, Wilson Halligan
Panel: What role can crew themselves play in retention rates?
*The team as family: keeping positive, motivated and engaged
*Do younger team members have unrealistic expectations?
*Crew taking responsibility for their own development
*Understanding that longevity counts
Louisa Gallimore, Crew Manager, Northrop & Johnson
Kayleigh Liddell, Crew Services Manager, Hill Robinson
Session Two 11.45
Panel: Career paths as an essential component of crew retention
*Are there clear enough career paths for yacht crew to follow?
*What advice and training are available for crew looking to transition to Onshore employment in the industry?
Joey Meen, Director IAMI GUEST
President Superyacht Alliance for Professional Standards
Chris Frisby, UKSA Director of Training and Operations
Session Three 12.40
Panel / Peer-to-Peer discussion: Working hours and extra claims
*The challenges of implementing working hours restrictions
* Compensating via rest periods and extra pay
* Dealing with extra working hours claims
* The role of rotation in mitigating extra hours claims
Session Four 14.10
Panel: Crew insurance, pensions and medical care as tools for retention
Panellists to include:
Joanna Drysdale, Manager, Underwriting Services, MHG
Panel: The Importance of the Recruitment Professional
* The problems with facebook recruiting and other shortcut recruiting
*What senior crew want from recruitment agencies?
*Placing green crew
*Changing the mind-set of who gets remunerated
Panellists to include:
Paul Rutterford, Operations Director, Viking Maritime
Liam Wilson, Wilson Halligan
Session Six 16.20
Organiser`s discussion of workshop arrangements
*The audience will be split into different workshop groups
Feedback from workshops
*Each workshop leader will report back on the discussion in their group
End of Conference
Founder and Owner, Impact Crew, Founder of Raising the BarMore
Founder and Owner, Impact Crew, Founder of Raising the Bar
Karen has extensive experience developing managers, leaders and professionals, through facilitation, training, coaching and assessment. She has a passion for developing people which is evident in her positive, enthusiastic and supportive style of delivery. She has consulted across a broad range of industry sectors, both in the UK and abroad. Karen’s aim is:- “to create a relevant, enjoyable and highly participative event, which gives you practical tools that are truly valuable in the work place”.
Karen’s expertise traverses the maritime industry and corporate world, where she provides management and leadership development as well as team building and coaching to a wide range of clients. In 2007 Karen launched Impact Crew with the specific purpose of providing development for Crew, in the unique challenges that working and living aboard create. Karen is determined to provide professional leadership development for the Maritime Industry that also meets corporate expectations. To this end she has also become involved in the design and delivery of the MCA HELM (human element, leadership and management) and IAMI GUEST Leadership courses.
Founder of Raising the Bar.
Director, Quay CrewMore
Director, Quay Crew
From 2006 to 2007 Tim was lucky enough to spend two years as a deckhand on MY Sai Ram and MY Leander, two excellent charter yachts. After leaving yachting, Tim moved up to London for a career in recruitment. Tim worked predominantly in the Finance and Accounting sector supplying senior staff to a variety of clients including Barclays, HSBC, Goldman Sachs and Thomson Reuters.
Quay Crew was set up in 2013 to provide a different recruitment service to yachts. Tim looks after the Captain roles whilst managing the team which is now 8 strong. One of the things Tim loves about his role is offering career and mentoring advice to Captains and senior Deck Officers. He also enjoys writing yachting related blogs which attempt to educate and guide crew in their chosen career.
Director, Wilson HalliganMore
Director, Wilson Halligan
Crew Manager, Northrop & JohnsonMore
Crew Manager, Northrop & Johnson
I am an experienced recruiter with 20 years experience working within the superyacht industry, placing crew onboard yachts ranging from 20 to 150 meters worldwide.
From the UK originally, following university, I spent time working in London before moving to Australia in 2000. In 2004 I moved to Antibes and joined a maritime company initially working in the training department before transferring to crew recruitment in 2005.
In 2022 I joined Northrop & Johnson, tasked to establish a European division of their Crew Services department and for the past year have seen the department grow from strength to strength.
Crew Services Manager, Hill RobinsonMore
Crew Services Manager, Hill Robinson
Director IAMI GUEST, President Superyacht Alliance for Professional StandardsMore
Director IAMI GUEST, President Superyacht Alliance for Professional Standards
Director of Training and Operations, UKSAMore
Director of Training and Operations, UKSA
Manager, Underwriting Services, MHGMore
Manager, Underwriting Services, MHG
Joanna is the manager of the Underwriting Services team at MHG Insurance in the Isle of Man where she has been specialising in yacht crew insurance for 12 years.
An advocate for crew mental health and wellbeing, Joanna volunteers with the steering committee for Yacht Crew Help, a resource for yacht crew in distress which is run by International Seafarers’ Welfare and Assistance Network (ISWAN).
As Operations Director of Viking Crew, Paul can use his wide experience and knowledge of the Cruise and Maritime industry to continually enhance the placement and crewing teams. Paul has been working in industry since graduating, having first joined P&O in 1997. Since 2000 he has travelled extensively throughout the world for Swan Hellenic, including Antarctica, the Far East, Middle East, India, as well as all corners of Europe, South America, and the Caribbean. Paul is no stranger to Viking, having spent a year working as part of the Recruitment team prior to returning to sea as Deputy Cruise Director in 2008.
Now firmly back on dry land and with Viking since 2011, Paul’s wide experience and knowledge of the maritime industry means he has a solid understanding of what both our clients and candidates require and in turn the challenges that this exciting industry has to offer. This makes him an excellent asset to the team here at Viking.
Managing Director, Wilson HalliganMore
Managing Director, Wilson Halligan
Hyatt Regency Nice Palais de la Mediteranee
13 Promenade des Anglais, 06000 Nice, France
Located on the legendary Promenade des Anglais and close to Nice airport, Hyatt Regency Nice Palais de la Méditerranée is a historical luxury hotel of the French Riviera. Experience a memorable stay with views over the Mediterranean sea and the city center.
To see full details on the conference go to this link here https://www.hyatt.com/en-US/hotel/france/hyatt-regency-nice-palais-de-la-mediterranee/ncehr