We are delighted to announce that Improving Yacht Crew Retention, the 3rd Annual Conference, returns to Nice, France, on Thursday, 7th March, 2024.
Since its successful launch in 2022, this international conference has brought together an international audience to address one of the industry`s most pressing questions – how can superyachts retain their crew?
Captains, Senior Crew, Yacht Managers, Associations, Crew Managers and Agencies, Crew Training companies, Superyacht lawyers, Crew Pension Providers, Tax Specialists will gather in the south of France – itself a yachting and crew hub – to tackle some of the thorny issues that impact yacht crew retention.
With its emphasis on establishing best practice, Improving Yacht Crew Retention features interactive panels and case-studies moderated by an impressive line-up of thought-leaders. Topics to be discussed include:
* Why do crew stay? Why do they leave?
* The latest developments in crew benefits
* Career paths as an essential component of crew retention
* What role can crew themselves play in retention rates?
* What – if anything – can the shipping, airline, cruise and yachting industries learn from each other re: crew retention?
* Tackling on board bullying, harassment, and discrimination
What`s more, Improving Yacht Crew Retention offers the perfect platform for networking with superyacht professionals who share a passion for recruiting, training, incentivizing – and retaining – the best crew.
Numerous superyacht captains who attended Improving Yacht Crew Retention in 2023 were joined by representatives from leading organisations such as:
*Edmiston *Fraser Yachts *Camper & Nicholsons *Hill Robinson *Imperial Yachts *YPI *Y.CO *Bluewater *PYA *West Nautical *MHG Insurance *Nautilus International *Viking Maritime Group *Nautilus International *Crew Network *Luxury Hospitality Management * Pantaenius *Zedra *Dominion Crew Solutions *Dohle Yachts *WYCC Insurance *Richemont Delviso *PG Legal *Bargate Murray *Steam Avocats *iSWAN *Voyonic Crew and many more.
For further information on speaking or sponsorship opportunities email lorna@quaynote.ca
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Session One: Welcome to the Conference
09.00
Conference organizer`s opening remarks
Lorna Titley, Director, Quaynote Communciations
09.05
Conference Chairman`s introduction to the conference
Jean-Philippe MASLIN, Associé/Partner, Richemont Delviso
09.10
Designing a benefits portfolio aimed at optimized crew retention
*What does the data tell us about why crew leave – or stay?
*How the crew-centric approach works
*The benefits of VR training, crew welfare allowances, etc
*Sharing ideas and setting the gold standard
Katie Thornton, Crewing Superintendent, Al Seer Marine
Leena Chauhan, Fleet Crew Manager, Al Seer Marine
09.30
Questions
09.35
Panel: Why do crew stay? Why do they leave?
*What are the main reasons for crew deciding to leave – or stay?
*The role of salary, benefits, rotation, work environment, leadership, professional development in crew retention
*The importance of training, mentoring and mental health support
*Do senior crew stay or leave for different reasons to junior crew?
Moderated by Karen Passman, Founder and Owner, Impact Crew
Panellists to include:
Tim Clarke, Director & Captain Consultant, Quay Crew
Nicola Morgan, Director, Wilson Halligan
Marianne Danissen, Camper & Nicholsons
Captain Luca Triggiani, Italian Yacht Masters Association
Katie Thornton, Crewing Superintendent, Al Seer Marine
10.25
Panel: What role can crew themselves play in retention rates?
*The team as family: keeping positive, motivated and engaged
*Do younger team members have unrealistic expectations?
*Crew taking responsibility for their own development
*Understanding that longevity counts
Moderated by: John Cook, Managing Director, ILO certified trainer of MLC inspectors, Visiting Lecturer at the WMU
Panellists include:
Louisa Gallimore, Crew Manager, Northrop & Johnson
Kayleigh Liddell, Crew Services Manager, Hill Robinson
John Wyborn, Director, Bluewater
Anthony Romel Silva, Superyacht Captain, M/Y The Wellesley
Tim Colston, Superyacht Fitness
11.15
Refreshment Break
Session Two
11.45
Panel: Career paths as an essential component of crew retention
*Are there clear enough career paths for yacht crew to follow?
*What advice and training are available for crew looking to transition to Onshore employment in the industry?
Moderated by:
Joey Meen, Director IAMI GUEST
President Superyacht Alliance for Professional Standards
Panellists Include:
Chris Frisby, UKSA Director of Training and Operations
Leila Nafa, Sales & Marketing Manager, Cornerstone Crew Payroll
Gracija Matijevic, Founder at Crew Pages, Managing Partner at A+ Yachting
Jason Bryan, Rooster Recruitment
Captain Kevin Flynn
Session Three
12.40
Panel / Peer-to-Peer discussion: Working hours and extra claims
*The challenges of implementing working hours restrictions
* Compensating via rest periods and extra pay
* Dealing with extra working hours claims
* The role of rotation in mitigating extra hours claims
Martyn Gray, Director of Organising, Nautilus
Lorenzo Ranieri, Partner, PG Legal
13.00
Lunch
Session Four
14.10
Panel: Crew insurance, pensions and medical care as tools for retention
Moderated by: Vincent Huens de Brouwer, Partner – Yacht Insurance Broker, Covership
Panellists to include:
Joanna Drysdale, Manager, Underwriting Services, MHG
Mathieu Henry, Director, Seafarer & Expatriate Benefits
Lorenzo Ranieri, Partner, PG Legal
Emma Deal, Director of Account Management, MedAire
15.00
Panel: The Importance of the Recruitment Professional
* The problems with facebook recruiting and other shortcut recruiting
*What senior crew want from recruitment agencies?
*Placing green crew
*Changing the mind-set of who gets remunerated
Moderated by: Christophe Bourillon, CEO, PYA
Panellists to include:
Paul Rutterford, Operations Director, Viking Maritime
Liam Dobbin, Wilson Halligan
Cally Cooper, Performance & Wellbeing Coach, Wellcrew
Captain Rod Hatch, PYA
15.50
Refreshments
Session Six
16.20
Organiser`s discussion of workshop arrangements
16.30
Workshops
Moderated by: Michelle Chance, Employment Partner, London, HFW
*The audience will be split into different workshop groups
1. Tackling bullying, harassment & discrimination
Workshop leader: Martyn Gray, Director of Organising, Nautilus
2. Tackling bullying, harassment & discrimination
Workshop leader:
Tina Barnes, Impact Director, Seafarers Charity
3. Tackling bullying, harassment & discrimination
Workshop leader: Simon Grainge, Chief Executive, International Seafarers' Welfare & Assistance Network (ISWAN)
4. How to deal with isolation or poor morale and low esteem
Workshop Leader: Glen Taylor, Superyacht Fitness
17.20
Feedback from workshops
*Each workshop leader will report back on the discussion in their group
17.40
End of Conference
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Jean-Philippe MASLIN
Associé/Partner, Richemont Delviso
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Jean-Philippe MASLIN
Associé/Partner, Richemont Delviso
I am a lawyer qualified in French and English law.
I advise on the litigation and transactional aspects in insurance, maritime and yachting, commercial and employment disputes.
Katie Thornton
Crewing Superintendent, Al Seer Marine
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Katie Thornton
Crewing Superintendent, Al Seer Marine
Leena Chauhan
Fleet Crew Manager, Al Seer Marine
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Leena Chauhan
Fleet Crew Manager, Al Seer Marine
Karen Passman
Founder and Owner, Impact Crew, Founder of Raising the Bar
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Karen Passman
Founder and Owner, Impact Crew, Founder of Raising the Bar
Karen has extensive experience developing managers, leaders and professionals, through facilitation, training, coaching and assessment. She has a passion for developing people which is evident in her positive, enthusiastic and supportive style of delivery. She has consulted across a broad range of industry sectors, both in the UK and abroad. Karen’s aim is:- “to create a relevant, enjoyable and highly participative event, which gives you practical tools that are truly valuable in the work place”.
Karen’s expertise traverses the maritime industry and corporate world, where she provides management and leadership development as well as team building and coaching to a wide range of clients. In 2007 Karen launched Impact Crew with the specific purpose of providing development for Crew, in the unique challenges that working and living aboard create. Karen is determined to provide professional leadership development for the Maritime Industry that also meets corporate expectations. To this end she has also become involved in the design and delivery of the MCA HELM (human element, leadership and management) and IAMI GUEST Leadership courses.
Founder of Raising the Bar.
Tim Clarke
Director & Captain Consultant, Quay Crew
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Tim Clarke
Director & Captain Consultant, Quay Crew
From 2006 to 2007 Tim was lucky enough to spend two years as a deckhand on MY Sai Ram and MY Leander, two excellent charter yachts. After leaving yachting, Tim moved up to London for a career in recruitment. Tim worked predominantly in the Finance and Accounting sector supplying senior staff to a variety of clients including Barclays, HSBC, Goldman Sachs and Thomson Reuters.
Quay Crew was set up in 2013 to provide a different recruitment service to yachts. Tim looks after the Captain roles whilst managing the team which is now 8 strong. One of the things Tim loves about his role is offering career and mentoring advice to Captains and senior Deck Officers. He also enjoys writing yachting related blogs which attempt to educate and guide crew in their chosen career.
Marianne Danissen
Camper & Nicholsons
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Marianne Danissen
Camper & Nicholsons
Marianne spent over 10 years at sea sailing on various yachts as mate then later as chief engineer. She speaks English, Dutch, French and German fluently and considers herself as a world citizen. She is very passionate about her time at sea and loves crossing the Atlantic to work during busy charter seasons in the Caribbean and owner trips in the Mediterranean.
Marianne spent numerous years in the engine rooms of motor and sailing yachts, during which she has developed a true passion for engineering.
In 2003, she started as an assistant in the Camper & Nicholsons yacht management division and pursued her career in the maintenance and compliance of yachts under management. She swiftly became a specialist in ISM & ISPS compliance, an area in which she became the manager for many years.
Furthering her knowledge, she also became one of the few certified ILO trainers in the application of the Maritime Labour Convention 2006 in the yachting industry. She is highly interested in any new regulations which affect yachts in general and seafarers alike.
She passed on her compliance responsibilities of the division in 2013 and moved to the senior fleet manager’s position, looking after a large fleet of yachts.
In early 2019, she became the head of yacht management and manages the entire team – a job she also does with passion and dedication.
Always involved in teaching and making people grow, Marianne likes to encourage personal development for all in the industry.
Outside of work, Marianne loves spending time outdoors. She is a keen hiker, kite surfer and takes time to go sailing when possible.
Captain Luca Triggiani
Italian Yacht Masters Association
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Captain Luca Triggiani
Italian Yacht Masters Association
John Cook
Managing Director, ILO certified trainer of MLC inspectors, Visiting Lecturer at the WMU
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John Cook
Managing Director, ILO certified trainer of MLC inspectors, Visiting Lecturer at the WMU
John is the Managing Director of Lesia Employment Services ICC Limited, based in Guernsey, which started life in November 2010. Previously, in 2003, John formed the first company to offer employment services to the yacht industry. He has retained the knowledge he gained when working for HMRC, especially in the area of social security.
He was part of the MCA’s Large Yacht Sub-Group and instigated the PYA visit to the ILO offices in Geneva in February 2010 and worked with the Seafarers International Research Centre at Cardiff University in drafting the PYA qualitative survey for yacht crew. He is an ILO certified trainer of MLC inspectors and regularly runs MLC training sessions on yachts and for yacht sector companies, and is a frequent speaker at yacht seminars and conferences.
John is also a Visiting Lecturer at the World Maritime University in Malmo, Sweden.
Louise Gallimore
Crew Manager, Northrop & Johnson
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Louise Gallimore
Crew Manager, Northrop & Johnson
I am an experienced recruiter with 20 years experience working within the superyacht industry, placing crew onboard yachts ranging from 20 to 150 meters worldwide.
From the UK originally, following university, I spent time working in London before moving to Australia in 2000. In 2004 I moved to Antibes and joined a maritime company initially working in the training department before transferring to crew recruitment in 2005.
In 2022 I joined Northrop & Johnson, tasked to establish a European division of their Crew Services department and for the past year have seen the department grow from strength to strength.
Kayleigh Liddell
Crew Services Manager, Hill Robinson
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Kayleigh Liddell
Crew Services Manager, Hill Robinson
Kayleigh brings nearly a decade of expertise in Human Resources, Quality, and Recruitment to Hill Robinson. With a rich background in establishing HR frameworks for international startups, she has successfully shaped policies and welfare initiatives for employees. A dedicated advocate for gender equality, Kayleigh co-founded WorkmATe, a social enterprise supporting young women in STEM education. Through networking events and mentorship programs, she connected over 200 women with valuable opportunities in both employment and education.
In her transition to the yachting industry, Kayleigh seamlessly integrates her passion for fair employment and welfare culture from land to sea. As Crew Services Manager, she is dedicated to placing crew members at the forefront of the conversation, embodying Hill Robinson’s commitment to providing an exceptional employment experience.
John Wyborn
Director, Bluewater
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John Wyborn
Director, Bluewater
John Wyborn joined the Royal Navy as a seaman officer after university and served on various types of vessels including frigates, destroyers, and finally in command of HMS Mentor; a navigation and seamanship training vessel teaching RN trainees and foreign navies. John and his fellow directors started Bluewater in 1991, a company specializing in yacht brokerage, charter, and management as well as crew recruitment and training.
He is President of MYBA (the worldwide yachting association), on the board of the Professional Yachting Association (PYA) and is a board member of the International Association of Maritime Institutions (IAMI). He is Chairman of IAMI’s influential Small Ship subgroup. John also sits on the board of both the Merchant Navy Training Board and the Maritime Skills Alliance.
As Director of Training at Bluewater, John is heavily invested in the training of crew.
Captain Anthony Romel Silva
Superyacht Captain, M/Y Wellesley
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Captain Anthony Romel Silva
Superyacht Captain, M/Y Wellesley
Current captain of The Wellesley – 57m charter yacht.
20 years of experience in luxury yachting, including 10 years as relief & full time-captain capacity. Prior yachting 5 years of hospitality experience working in 5 & 7 star hotels.
Tim Colston
Superyacht Fitness
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Tim Colston
Superyacht Fitness
Tim is unique in that he has 35 years experience in the fitness industry. Formerly UK Managing Director of a Global Fitness equipment manufacturer supplying the leading European health club chains such as David Lloyd, Fitness First and Third Space.
As the Founder of Tenth Avenue Leisure Tim provides a discreet and bespoke service to UHNW families.
His discerning client portfolio includes:
Royalty
Hollywood ‘A’ listers
Elite Performance
Premiership football players
Premiership football training grounds
National training grounds
Global celebrities
Tim, with Glen Taylor, is the co Founder of Superyacht Fitness bringing his unrivalled experience to the Superyacht world along with a commitment to enhancing the quality of life for those onboard, reflected in every facet of Superyacht Fitness, underscoring their vision of fostering a healthier, more vibrant community at sea.
Joey Meen
Director IAMI GUEST, President Superyacht Alliance for Professional Standards
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Joey Meen
Director IAMI GUEST, President Superyacht Alliance for Professional Standards
Chris Frisby
Director of Training and Operations, UKSA
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Chris Frisby
Director of Training and Operations, UKSA
With over 20 years in the maritime sector, specialising in the yacht training scheme. Passionate about people development and keenly aware of the importance of Continuous Professional Development (CPD), vast experience of delivering tailored training and guidance. From entry-level crew to seasoned masters, a wealth of experience, contributing significantly to the growth and proficiency of maritime professionals worldwide.
Leila Nafa
Sales & Marketing Manager, Cornerstone Crew Payroll
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Leila Nafa
Sales & Marketing Manager, Cornerstone Crew Payroll
Following 8 years working on yachts and having my own business within the industry. I decided to further my skill set in Sales and Marketing for Cornerstone Crew Payroll. Cornerstone is based in The Isle of Man and is an independent Crew payroll company lead by professionals who understand the importance of support and service to our clients. We operate a simple but comprehensive payroll system easing the burden of owners, captains and yacht managers.
Gracija Matijevic
Founder at Crew Pages, Managing Partner at A+ Yachting
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Gracija Matijevic
Founder at Crew Pages, Managing Partner at A+ Yachting
Gracija is a skilled professional in the maritime industry, with over a decade of experience as a crew onboard a superyachts.
Alongside his onboard career, he founded A+ Yachting, a multiple times awarded family yacht support business, based in Croatia and Montenegro.
Driven by an entrepreneurial spirit and a desire to revolutionize crew recruitment, He embarked on a new journey as the founder and managing partner of Crew Pages.
Gracija believes in equal job opportunities for everyone, regardless of their background or location, and Crew Pages embarked on a journey to provide free access to all maritime jobs at one place.
With Crew Pages, Gracija has transformed the way crew members connect with potential employers. His innovative platform not only makes the hiring process easier but also provides a valuable resource for newcomers to the industry.
Through his leadership, vision, and unwavering dedication, Crew Pages and A+ Yachting continue to thrive, leaving an indelible mark on the maritime industry.
Captain Kevin Flynn
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Captain Kevin Flynn
Growing up in Eastern Canada, and after graduating with a bachelor degree in Industrial Engineering from a Canadian university, Kevin worked with international manufacturing companies in many progressive positions from manufacturing engineering, sales and marketing, through to business management. Throughout his career, he has lead teams of personnel in varied disciplines from the manufacturing floor to the boardroom.
In 2005, Kevin chose to switch careers and parlay his love of the sea, and engineering and business training to the yachting industry. Kevin holds a Master (Yachts) < 3000 GRT, spending most of his yachting career in the Mediterranean, Caribbean, Bahamas, and East Coast USA. Most recently, Kevin was the captain of a busy dual season private/charter yacht, Yacht Che, the world’s 3rd largest sailing catamaran.
Vincent Huens de Brouwer
Partner – Yacht Insurance Broker, Covership
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Vincent Huens de Brouwer
Partner – Yacht Insurance Broker, Covership
Joanna Drysdale
Director, Underwriting Services, MHG
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Joanna Drysdale
Director, Underwriting Services, MHG
Joanna is the Director of the Underwriting Services team at MHG Insurance in the Isle of Man where she has been specialising in yacht crew insurance for 12 years.
An advocate for crew mental health and wellbeing, Joanna volunteers with the steering committee for Yacht Crew Help, a resource for yacht crew in distress which is run by International Seafarers’ Welfare and Assistance Network (ISWAN).
Mathieu Henry
WYCC
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Mathieu Henry
WYCC
Mathieu provides employee benefits in Yachting, Shipping, Cruising and Expats since 2005.
He has extensive knowledge of the MLC and international social security regulation for seafarers.
His expertise allowed to promote the WYCC insurance products through a worldwide network of insurance brokers.
Lorenzo Ranieri
Partner, PG Legal
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Lorenzo Ranieri
Partner, PG Legal
Lorenzo Ranieri is a partner at PG Legal.
PG Legal has an extensive expertise in dismissals and matters of labor law connected to seafarers and has, several times, assisted owners willing to dismiss a member of the crew for sexual-related causes. PG Legal is able to assist the owner in all steps of the disciplinary procedure and of the actual dismissal.
Emma Deal
Director of Account Management, MedAire
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Emma Deal
Director of Account Management, MedAire
Having joined MedAire in 2010, Emma has worked with Captains, Owner representatives and Yacht Managers to provide solutions to manage the medical, safety and security risks associated with yachting.
A keen sailor herself, Emma is passionate about the support MedAire can provide to clients and is an advocate for improving access for crew to medical and mental health support onboard.
In her current role, Emma oversees the Global Account Management Team, ensuring that clients’ changing needs continue to be met and helping clients to understand, assess and mitigate risks to enable happy, healthy and safe crew and guests.
Emma is based in Hampshire, UK.
Christophe Bourillon
CEO, PYA
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Christophe Bourillon
CEO, PYA
Prior to joining the PYA, Christophe was Executive Director of the World Federation of Science Journalists. He offers a 25-year experience in senior management, public affairs and communication at the national and international levels. He founded and led various industry associations, such as Wind Europe and drove other organizations through major transformations such as the World Nuclear Association, the European Biofuels association and the European robotics association. He held senior management positions in larger organisations, such as Pechiney/Alcan (now Constellium) and logen.
He has been active on the international policy-making scene and was an accredited expert to the United Nations. He participated in the negotiations of the UN Convention on climate change for more than fifteen years.
Paul Rutterford
Operations Director
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Paul Rutterford
Operations Director
As Operations Director of Viking Crew, Paul can use his wide experience and knowledge of the Cruise and Maritime industry to continually enhance the placement and crewing teams. Paul has been working in industry since graduating, having first joined P&O in 1997. Since 2000 he has travelled extensively throughout the world for Swan Hellenic, including Antarctica, the Far East, Middle East, India, as well as all corners of Europe, South America, and the Caribbean. Paul is no stranger to Viking, having spent a year working as part of the Recruitment team prior to returning to sea as Deputy Cruise Director in 2008.
Now firmly back on dry land and with Viking since 2011, Paul’s wide experience and knowledge of the maritime industry means he has a solid understanding of what both our clients and candidates require and in turn the challenges that this exciting industry has to offer. This makes him an excellent asset to the team here at Viking.
Liam Dobbin
Managing Director, Wilson Halligan
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Liam Dobbin
Managing Director, Wilson Halligan
Over ten years in Recruitment for Superyachts, co Owner of Wilsonhalligan since 2015, and 9 years Merchant Navy. During my time with the merchant navy, I worked on various commercial ships, some temp work on a cruise ship, obtaining a C/O Unlimited. I have some temp experience as 2nd Officer on a 95m+ yacht. Currently, I am on various MCA panels and groups for MLC and yacht certification. Over the years I have been engaged as a consultant for new builds in regarding to crewing. Building teams and acting as a sounding board for Captains is a real privilege.
After 10 years in recruitment, I still really enjoy engaging with crew and current work purely with placing Captains and supporting our recruitment team of 10.
Cally Cooper
Performance & Wellbeing Coach, Wellcrew
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Cally Cooper
Performance & Wellbeing Coach, Wellcrew
Cally Cooper is a performance and well-being coach with a diverse background, encompassing experiences such as being mentored by members of the SAS and Armed Forces in high altitude training and challenges, alongside working in the fields of physical, nutritional, and mental health. As a certified coach and master NLP (Neuro-Linguistic Programming) practitioner, Cally offers a unique perspective to supporting the well-being of individuals in the super yacht industry.
Cally focuses not only on developing high-performing teams and individuals but also on crew retention. She provides support, coaching, personality profiling, and resources to nurture and develop crews, underscoring her commitment to creating a positive and thriving environment within the super yacht industry.
Michelle Chance
Employment Partner, London, HFW
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Michelle Chance
Employment Partner, London, HFW
Michelle Chance is an employment partner and Head of the London Employment Practice. She has over 20 years’ experience advising on complex and sensitive employment matters, which often involve discrimination and where the stakes in terms of monetary value and reputational risk are high.
Michelle’s specific yacht experience includes advising on the impact of sanctions on potential employment claims of unionised crew members; drafting seafarers employment agreements and settlement agreements on the termination of employment of senior crew members; and advising on and updating employment policies and procedures for crew members in the light of an International Human Rights At Sea investigation into claims of bullying and harassment.
Simon Grainge
Chief Executive, International Seafarers' Welfare & Assistance Network (ISWAN)
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Simon Grainge
Chief Executive, International Seafarers' Welfare & Assistance Network (ISWAN)
Glen Taylor
Superyacht Fitness
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Glen Taylor
Superyacht Fitness
Glen has a track record of establishing and leading successful businesses, driven by his passion for making a positive impact in the industry. His work is a testament to his dedication to discovering innovative and impactful solutions that cater to the physical, mental, and emotional health of those on superyachts. This dedication led Glen to launch Superyacht Fitness in April 2023, a venture that transcends the mere design and installation of world-class gyms on yachts (although they do this very well!). The core mission of Superyacht Fitness is to effect a meaningful improvement in the wellbeing of those onboard yachts.
With 18 years of experience in the superyacht industry, Glen’s expertise positions him as a pivotal figure in promoting wellness within this unique sector. His commitment to enhancing the quality of life for those onboard is reflected in every facet of Superyacht Fitness, underscoring his vision of fostering a healthier, more vibrant community at sea.
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Hyatt Regency Nice Palais de la Mediteranee
13 Promenade des Anglais, 06000 Nice, France
Located on the legendary Promenade des Anglais and close to Nice airport, Hyatt Regency Nice Palais de la Méditerranée is a historical luxury hotel of the French Riviera. Experience a memorable stay with views over the Mediterranean sea and the city center.
To see full details on the conference go to this link here https://www.hyatt.com/en-US/hotel/france/hyatt-regency-nice-palais-de-la-mediterranee/ncehr
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